How to Exercise the Right of Withdrawal
If you wish to cancel your purchase, you can do so within 14 days from the receipt of the product. Simply contact our customer service by email at [email protected].
Withdrawal Period:
You have 14 days to exercise the right of withdrawal, without having to provide any explanation for your decision.
Return Costs:
The only cost you will incur is the return shipping cost, as well as any additional delivery charges if you selected a shipping method other than the standard option.
Consumer Responsibility:
If the returned product has been damaged due to excessive handling, we may withhold part of the refund to cover the loss of value.
Return Conditions:
The returned products must be intact, unopened, unused, and in their original packaging.
Refund:
Once we have received the returned product and verified that it is in acceptable condition, we will refund the amount paid using the same method used for the purchase. If you paid in cash, please provide us with your bank details via email to receive the refund by bank transfer.
For further details, you can consult the general sales conditions.